5 Keys to Transforming Your CX for the New Reality.
Meet your customers where they are by adding digital entry points. You may start by integrating an effective chatbot on your website if you don’t have one yet. Chatbots can offer live support around the clock. The global pandemic has driven increased chat adoption for two reasons: to give consumers a quick, alternative channel and to optimize cost-because experienced chat agents can handle five to seven concurrent conversations and chatbots even more. You can also replace knowledge articles on your website with an FAQ chatbot for a more conversational experience.
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